Our Client Charter
- We will ensure that all new clients are fully informed about, and agree to, our Terms of Business (a separate document) and in particular the way in which we will be remunerated.
- For your protection We Do Not Handle Client’s Money. We never accept a cheque made out to us (unless it is a cheque in settlement of charges or disbursements for which we have sent you a bill) Nor do we handle cash.
- We will ask our clients to disclose to us whatever personal and financial information may be required to enable us to provide suitable advice and will check regularly with our clients to ensure that it remains up-to-date. We will maintain such information in absolute confidence.
- We will always recommend whatever course of action (or inaction) we consider to be in the best interests of our clients, taking into account your own ethical, social & environmental concerns.
- We will explain our recommendations to our clients in writing, in terms designed to assist their understanding of what can sometimes be complex issues. In the case of investments, all of which involve some degree of risk, we will seek to ensure that a satisfactory balance is achieved between the objectives of individual clients and the risk, which may need to be taken to satisfy those needs.
- If we do not possess expertise in any specialist area of advice we will with our clients’ agreement obtain advice externally, but we will ensure that this is consistent with the overall financial plans which we have recommended.
- We will account to our clients for any commissions or other remuneration which we may receive from the providers of products or services which we recommend.
- When requested to do so we will maintain a regular review of our clients’ investments and other financial arrangements and will provide reports containing up-dated valuations and recommendations for future action.
- We will liaise with our clients’ other professional advisers in an effort to ensure that our advice is complementary to theirs.
- We welcome our clients’ suggestions as to how our service might be improved and will undertake periodic client satisfaction surveys.
- We will regularly review our procedures and systems and service levels with a view to ensuring that our clients are being treated fairly.
- In the event of any dissatisfaction, clients are invited to inform the Managing Director, Mr Martin Stewart who has responsibility for Client Care. Complaints which we cannot resolve may be referred to the Financial Ombudsman Service.
Our Corporate Social Responsibility (CSR) Policy
Stewart Investment Planning recognises the importance of its role in managing social, economic and environmental issues. Corporate Social Responsibility (CSR) is the principal way Stewart Investment Planning seeks to co-ordinate and manage practices to maximise positive social and economic contribution and minimise the environmental impacts of its business. We are also committed to purchasing and promoting Fairtrade of which fits very well with our community approach to CSR and our mission to “make money and make a difference”.